Shipping policy
# Shipping & Delivery Policy
Thank you for shopping at Gifts In Lebanon. We are dedicated to ensuring your order arrives safely, securely, and as quickly as possible.
All orders are processed and shipped from our primary fulfillment location in [City/Country, e.g., Beirut, Lebanon].
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## 1. Order Processing Times
All orders are processed within **[1–3] business days** (excluding weekends and public holidays) after you receive your order confirmation email. You will receive another notification when your order has officially shipped.
> **Note on High-Demand & Fragile Items:** Some of our delicate, artisanal, or hand-painted items require extra specialized packaging to guarantee safe transit. During peak seasons or for custom items, processing may take an additional [1–2] business days. We appreciate your patience.
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## 2. Shipping Rates & Delivery Estimates
We offer various shipping methods depending on your location. Shipping charges for your order will be calculated and displayed dynamically at checkout.
### [Option A: If you do Local/Domestic Shipping]
| Destination | Estimated Delivery Time | Shipping Cost |
| :--- | :--- | :--- |
| **Domestic / Local** | [2–5] Business Days | [Flat Rate / Free over $X] |
| **Express / Rush** | [1–2] Business Days | [$X.XX] |
### [Option B: If you do International Shipping]
| Region | Estimated Delivery Time | Shipping Cost |
| :--- | :--- | :--- |
| **Regional / Middle East** | [5–9] Business Days | Calculated at checkout |
| **Worldwide Express** | [4–7] Business Days | Calculated at checkout |
| **Worldwide Standard** | [10–20] Business Days | Calculated at checkout |
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## 3. Cash on Delivery (COD) *[Delete if not applicable]*
For domestic orders inside [Country/Region], we offer **Cash on Delivery (COD)**. Please ensure you provide an active phone number at checkout. Our courier partner will contact you via call or WhatsApp to coordinate the exact delivery time and location. Please have the exact amount ready upon delivery.
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## 4. International Customs, Duties, and Taxes
If your order is shipping internationally, it may be subject to import duties, customs fees, and local VAT taxes once the shipment reaches your destination country.
[Your Brand Name] is not responsible for these charges if they are applied. All fees imposed during or after shipping are the sole responsibility of the customer.
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## 5. How Do I Check the Status of My Order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 to 48 hours for the tracking information to become active in the carrier's system.
If you haven’t received your order within [X] days of receiving your shipping confirmation email, please contact us at **[giftsinlebanon@gmail.com]** with your name and order number, and we will look into it immediately.
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## 6. Damages, Fragile Breaks, and Lost Packages
We take immense pride in our protective wrapping, but unexpected issues can happen during transit.
If your order arrives damaged or broken, please email our support team within **[48 hours]** of delivery at **[giftsinlebanon@gmail.com]**. Please include your order number and a clear photo of the item’s condition and the packaging.
We address these on a case-by-case basis but are committed to working toward a satisfactory solution, either by issuing a replacement or a full refund.